Delivery & Returns

Complimentary UK Delivery

Complimentary UK Delivery is available on Ilumi orders. Your estimated delivery window will be shown during checkout before payment.

Where we deliver outside the UK, available options and any charges are shown at checkout before you pay.

30-Day Returns

Changed your mind? Eligible items can be returned within 30 days of delivery. The 30-day period runs from the date you receive your order.

How to start a return

To start a return, please email info@ilumi.co.uk before sending anything back.

Please include your order number, your full name, the email address used for the order, your reason for return and a brief description of any issue where applicable.

We'll reply with the return instructions and the address to send your return to. Please wait for these instructions before returning anything.

Return postage

For eligible change-of-mind returns, the customer is responsible for the cost of returning the product. We recommend using a tracked service and retaining proof of postage.

Product condition

Please take reasonable care of your Ilumi product while it is in your possession. Returned products will be inspected and, where permitted by law, a deduction may be made if handling has reduced the item's value beyond what would reasonably be necessary to inspect it.

Refunds

Once your return has been received and inspected, we aim to process your approved refund to your original payment method within 5–10 days. Your bank or payment provider may require additional time for the funds to appear in your account.

Faulty, damaged or incorrect items

If your product arrives damaged, develops a fault, is incorrect or is not as described, please email info@ilumi.co.uk before returning it so we can arrange the appropriate next steps. Your statutory consumer rights are unaffected.

Statutory rights

Your statutory rights are unaffected.