Privacy Policy
This policy explains how Ilumi London handles personal data.
Data we collect
We collect the information you give us when you place an order, create an account or subscribe to marketing — such as your name, email address, delivery address and order history.
Orders and payments are processed by Shopify. We do not store card details.
How we use it
To fulfil orders, provide customer support, and — where you have consented — send marketing email about launches, offers and LED skincare education.
Marketing consent
You only receive marketing email if you opt in. You can withdraw consent at any time using the unsubscribe link in any email or by contacting us.
Analytics and cookies
Non-essential analytics and advertising cookies are only set after you accept them. See our Cookie Policy for detail and to change your choices.
Advertising measurement (Meta)
If you accept advertising cookies, we use the Meta Pixel to send Meta Platforms information about how you use this site — such as pages viewed, products viewed and items added to your bag — so we can measure and improve our Facebook and Instagram advertising.
The Meta Pixel only loads after you accept advertising cookies, and completed orders are reported by Shopify's own Meta integration. You can withdraw at any time through Cookie Settings in the footer, which stops further advertising measurement from that point.
Your rights
Under UK GDPR you have the right to access, correct, delete or restrict use of your personal data, and to object to marketing. Contact us to exercise any of these rights.
Data controller
The data controller is T Gull Services Ltd trading as Ilumi London. Registered office: 30 St Clements Road, Benfleet, Essex, SS7 5XB, United Kingdom. Company number: 10222085. VAT number: GB448833067. For any privacy question, contact info@ilumi.co.uk.