Review Policy
We want reviews on our website to help you make an informed choice. This page explains where they come from and how we handle them.
We do not fabricate reviews
Ilumi London does not write, invent or pay for fake reviews, and we do not change the meaning of any review we display.
Where reviews come from
Reviews on our product pages may include reviews from verified Ilumi purchasers. Where they are available, these are identified separately.
Some reviews were originally submitted for the same product model on a third-party marketplace. Those reviewers did not necessarily purchase from Ilumi London.
Moderation
We may reject or remove content that is fake, unlawful, offensive or not relevant to the product itself, such as feedback that only concerns another seller's service or delivery.
Positive and negative genuine Ilumi reviews are subject to the same moderation standards.
Questions
If you have a question about a review, email info@ilumi.co.uk.